I know that a blog about reference checking might be about as interesting as watching paint dry but stay with me on this.
When a client asks for a due diligence reference on a candidate, it is important HOW to ask for the information and this will impact whether the reference is genuine and truthful.
Other than the detailed oriented questions (ie how long the candidate worked with or for the reference, relationship to, time frame, capacity, reasons for leaving etc) it is important to ask open ended questions that will allow for robust discussion. I ask the Reference to describe the operating style of the candidate. I also ask about describing the candidate’s biggest strength as an employee. What you want is to get the Reference in the mode of thinking and exploring the questions so that you are not left with a cliched responses.
I like to describe the new job that the candidate is applying for and then ask the Reference if the candidate would be a good fit for the position and why.
I also ask about areas of improvement they would recommend for the candidate. I always couch this by saying that we all need to improve and no one is perfect. I also say that I am not looking to “shoot the candidate down” but want to obtain a genuine look for my client so they are aware of any constructive areas for positive change.
Last, be a good citizen with the Reference by saying that they are now part of your network and offer that you will help them in the future. It can be a good start to a new business relationship.
The reference checking part of the employment process can be more than just a check off activity. It can be a genuine piece of robust information so the client can decide if the person is a great fit for the position, both culturally and technically. It can also serve as a start to a new business relationship for you.
Ok, go back to watching paint dry! :)